A unified patient engagement platform across 40 clinics
HealthNet Partners (illustrative) — Healthcare
- Digital engagement
- 2.4x
- No-show rate
- 31%
- Intake time
- 45%
Increase in active patient portal usage
Reduction in appointment no-show rate
Reduction in average patient intake time
Overview
HealthNet needed a single patient experience across a network that had grown through acquisition, each clinic running different legacy systems.
The Challenge
A regional healthcare network operated disconnected patient portals across 40 clinics, resulting in fragmented patient records and low digital engagement.
- Patient records were fragmented across 6 different legacy EHR-adjacent systems
- No-show rates were high due to inconsistent appointment reminders
- Intake was entirely paper-based at most clinic locations
Our Approach
FHIR Integration Layer
Built a FHIR-compliant integration layer unifying records across systems.
Unified Patient App
Delivered a single mobile and web experience across all 40 clinics.
AI-Assisted Intake
Introduced conversational intake to reduce paperwork and wait times.
The Outcome
Patient engagement more than doubled within the first year, and clinics reported meaningfully shorter front-desk wait times.
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